Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:
> Bookings cancelled or amended up to 120 days before commencement of the safari incur a 10% cancellation charge.
> Cancellation or amendment less than 120 days and up to 60 days prior to commencement of the safari: 20% cancellation charge.
> Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the safari 50% refund, 50% cancellation charge.
>Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the safari: 25% refund, 75% cancellation charge.
> Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the safari: 10% refund and 90% cancellation charge.
> Cancellation or amendment 3 days or less before commencement of the safari - nil refund, 100% cancellation charge.
> Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment.
It is essential each member of your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Big Claws East Africa “Abandera Africa Royal Trails” cannot be liable in any way whatsoever should you fail to do so. We request that you provide us with your insurance provider's name, together with the policy number and the insurance company's emergency contact telephone number in case of any emergency whilst you are traveling.
Payment terms: 20% deposit per person at the time of booking. Balance due 60 days prior to commencement of arrangements. Payments (deposit & final balance) may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card (see below).
We can also accept payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed and your sales consultant has emailed you the invoice, you will then receive an email from Abandera Africa Royal Trails with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card or if the full amount is paid at once. However your credit card company may add their own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 3% is added to the amount of the balance to cover the credit card processing charges. Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 03%-05% is also added for payment of the final balance by debit card.
Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that Abandera Africa Royal Trails acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Abandera Africa Royal Trails may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control. The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason. While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, Abandera Africa Royal Trails and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Abandera Africa Royal Trails. All baggage is carried at the passenger's own risk, and Abandera Africa Royal Trails reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
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